Exchanges or Returns

VESTEM’s exchange policy is: Returns are quite flexible: we accept returns for any reason until 07 (seven) calendar days after receipt of your order. Exchanges up to 30 days. The shipping cost of the return is paid by the customer.

Requests are made through our email or whatsapp:

SAC HOURS:

From Monday to Friday from 9am to 6pm
E-mail: sac@vestem.com
Phone: +55 (11) 3054-3435
Whatsapp: +55 (11) 93943-1606

GENERAL CONDITIONS:

1. The cost of shipping to exchange or return your purchase is paied by the customer; 

2.  You can use your exchange voucher with any other product available on the website;

3. If you prefer to return the product, we will refund the amount;

4. The exchange request must be made within 30 (thirty) consecutive days, counted from the date of receipt of the goods. Applications received after this deadline will not be accepted;

5. The return request must be made within 07 (seven) consecutive days, counted from the date of receipt of the goods. Applications received after this deadline will not be accepted;

6. If you have any questions, please contact our Call Center, via e-mail SAC@VESTEM.COM;

7. Customized and adjusted products (hems, darts, etc.) cannot be exchanged or returned;

Important: The refund of amounts will be refunded. It will only be processed after receipt and analysis of the conditions of the product(s) in our distribution center, according to the general conditions described at the beginning.

In case of exchanges, we will send you an e-mail with a Vale-Exchange coupon code in the same amount paid for the product (shipping is not included), this Vale-Exchange coupon can be used exclusively in our online store.

EASY EXCHANGE

The consumer can request a return through the website or by contacting the SAC.

Parts are only available. will be accepted if returned under the following conditions:

• With tags and seals intact;
• In original, undamaged packaging. Protective shoe boxes/bags, jewelry bags, plastic packaging and May protection stickers. and bikini, warranties and explanatory leaflets are considered part of the product;
• Unwashed and unworn, no odors or stains, no grooves in the sole, and no alterations made by the customer (e.g., hem adjustment, darts, etc.);
•   It is necessary to send the invoice, or a copy of it.

Get to know the Consumer Defense Code (click here)

REMINDER!

If VESTEM understands that the returned product does not fit the above criteria, it is exempt from accepting the return or making the exchange. Vestem can then resend the product to the customer without prior consultation, accompanied by a justification of the reason for refusal.

REFUNDS

It varies according to the payment method used in the order placed:

VIA CREDIT CARD

Credit to your VESTEM online store account to be used for future purchases or refund to the same credit card used to pay for the return in question. Bearing in mind that credit card operators may take up to two invoices subsequent to the month of requesting the reversal to carry out the credit.

THE REVERSAL PROCESS

As long as the returned items are within the return conditions, our finance department will arrange for the return. authorize the credit referring to the What will your return be? reversed and credited to your account or used to pay for your exchange reservation order.     You will be notified when the amount is released and you can also follow the process through your login on the site. The status of your chargeback is:

• The reversal procedure will be followed. This will start after receiving the returned products, checking and approval by our logistics team. (deadline: 10 to 15 working days depending on the region).
• After conference and approval, our team will ask for an application. The voucher will be sent with the credits in the value of the product to the registered customer's e-mail address or will activate the Contact your credit card operator so that they can proceed with the return of the amounts referring to your invoice.
• The deadline for refunding amounts informed by your credit card operator may vary from 30 to 60 business days, depending on the card brand. From here all the responsibility rests with; your credit card company.